FAQs

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FAQs

This section is meant only as a quick-stop for you to find answers to some of the most common questions people have when they are moving. If you need more information about something in particular or if you never hired movers before, we strongly recommend looking at our tips section.

OUR SERVICES

We provide residential, commercial and piano moving services, storage, packing, box rentals, junk removal, cleaning, as well as tool work for the assembly and disassembly of your furniture, or to mount picture frames, televisions and other items to your walls.

TOP 3 QUESTIONS

We have a very wide variety of services, products, and promotions which change frequently. Click on Contact Us on the top-right area of this page in order to get a free estimate of the services you need.

Yes! Our trucks are insured for accidents, our movers are insured for injuries, and there are three levels of Damage Protection for your possessions. Please call us to learn more about these options.

Moving is affected by so many things that it is impossible to know exactly how long a move will take. Some of our competitors will tell you a specific length of time just to get your business, but they will give you a bad surprise when it is time to settle the bill. It is best to get the average time for a move of your size, and to ask the booking agent what you can do to expedite the move and stay within your budget. We try to educate our clients as best we can in order to help them stay within budget and enjoy a stress-free move.

SCAM PREVENTION

Even trustworthy companies will not talk about this issue because they don't want to scare you. But if no one tells you about it, you could become an easy target for scammers. So here we are giving you a heads up about the things you can do. Read each of the points below to find out how you can protect yourself and why I Love Moving is the best choice for your next move.

By law, companies must display their business license for people to see. With moving companies you will rarely go to their office, but you are entitled to ask to see a business licence. So feel free to ask for a copy or for their business license number. Scammers will give an excuse for not having it. Our business license is on the website.

Even if you are planning to pay with cash, you should still ask if the company accepts credit cards as a form of payment. Not accepting credit cards is often an indication that the company has not been around much, or that a company is still getting their business together.

Always request a contract and make sure the contract is signed before the move begins. You don't want to get in a "he-said, she-said" situation with someone who has all your things in their truck. When you work with I Love Moving, we will present you with a clear contract before lifting the first box, and respond to any questions you may have.

Many scammers change their "brand" name on a regular basis. Putting a brand on your truck is expensive, so scammers use generic looking trucks so they can scam people over and over under different company names. I Love Moving trucks are branded and our crew wears a uniform so you know we stand behind our reputation.

A company's structure is often a good indication of how a company is run and about the service it provides. Ideally, you want to find out if your moving company is A) a franchise, B) if the company is spending a fortune in advertising, or C) if they subcontract work. Franchises are often a gamble as they may give you a different quality of service based on which franchise you get. Huge companies are paying thousands of dollars in advertising, which raises their costs and rates. Subcontractors usually don't care about customer satisfaction because their reputation is not on the line. Our company structure is one in which we are an owner-operated medium company who rely heavily on word of mouth. In summary, our interests are directly aligned with yours--we make more money when you are happy.

DAMAGE PROTECTION

Many people already have moving insurance coverage through their home insurance. If this is your case, read the fine print so there are no surprises if you need to make a claim. Either way, you get free "Basic" damage protection when you move with us. If this is not enough, for an additional charge you can upgrade to "Extra" or "Full" damage protection directly from us. Please call us in advance so that we can find the right amount of protection for your move.

BILLING & RESERVATIONS

The sooner you book the better--especially if you are moving at month's end because all reliable moving companies get booked really fast. The best way to make a reservation is to fill out the form on the Contact Us page. If you choose not to fill out the form, or if you would like an immediate confirmation of your reservation, simply give us a call and we will be happy to assist you.

No deposit is required. You simply pay the movers on the day of the move. However, please read the next question.

If you need to cancel a reservation, please call us immediately. Keep in mind that once you make a reservation, we have a crew and a truck reserved specifically for you, so any last minute changes and cancellations hurt our business, our employees, and other potential customers. If you are unsure about the date or time of your move, or if this may change, simply let us know when you book your move. There are ways in which we can help you without hurting anyone.

Cash, Visa, MasterCard, American Express and Ministry of Housing cheques.

PACKING

The easiest way to have a bad moving experience is to do a poor packing job. If you don't know what you are doing, or if you are too busy, or if you have a health condition that may affect your ability to pack your stuff, we can provide you with top-quality packing services the day of the move or on days prior to your move. If you decide to do your own packing, below are some things to keep in mind.

Our recommended boxes are plastic totes which you can buy or rent from us, as well as from several other competitors. Free cardboard boxes may be appealing at first, but are not always the right answer. If boxes break while being carried, if they can't handle the weight from other items placed on top of them, or if they are an assortment of different sizes, the "free" boxes may end up costing you more if their contents are damaged or by wasting the time of the movers you hired on an hourly basis. Always make sure the boxes are taped correctly and that they can be stacked properly on top of each other.

Labels should be on the side of the box so that they can be easily identified while on a stack. Use a clear large font to mark boxes with fragile items and to determine which room each box needs to be delivered into. Lastly, don't forget to label the doors of the bedrooms, in the same manner as the boxes.

Emptying the drawers makes an already difficult job a little easier for your movers. More importantly however, is the fact that dressers may break or collapse as a result of their own weight, especially when the drawers are full.

Tell the movers about any items of significant economic or sentimental value. Art, antiques, family relics and many other items may be of particular importance to you. Share that with our movers so we can make sure your items are packed and protected adequately. There is no substitute for good communication.

Make an effort to put lamps in boxes. However, some lamps are too large to fit in a box. In this case, you may be able to remove the lamps' screens and light bulbs and put those in a box instead.

While we love to recycle and help the environment, we strongly recommend the use plastic mattress bags. You can buy them from us for $15-$20 depending on the size. You may buy them slightly cheaper from other places such as Home Depot or Canadian Tire, but these bags are usually of a lower quality and may rip during the move, leaving your mattress at risk of getting damaged.

We can lend you wardrobe boxes the day of your move. In case you are not familiar with these, they are large boxes with a 2-feet aluminum bar where you can hang your clothes so you don't need to pack them in suitcases, bags or boxes. You can also buy them permanently for $20. If you wish for us to bring some wardrobe boxes, please let us know at the time you make your reservation.

Unless there are many stairs involved, food in chest freezers can usually remain inside during the move. Front door freezers and refrigerators need to be emptied completely. People often underestimate how easily oils, vinegar or sauces spill, and these liquids can leak through a box causing damage to other items such as couches or mattresses, so make sure all liquids are carefully packed and placed in zip bags before placing them in boxes.

Heavy items such as books, coin collections, picture boxes, etc., should be packed in smaller boxes. Not only is this a nice gesture for your movers, but it makes it safe for all your items. Boxes which are too large and heavy can break, are difficult to stack, and could crush other items.

It is illegal for us to transport flammables and/or corrosive products. Yes, we agree, most items are safe. However, we do reserve the right not to transport any items we deem unsafe.

We suggest that you make a box meant to be the last in thing going into the truck and the first thing out of the truck. Things to put in this box should include kitchen and bathroom essentials such as a few cups, toothbrush/tooth paste, toilet paper, snacks, first aid and medicines, flashlight, and maybe even some basic tools. You may also want to put equipment needed for the installation of your TV and/or Internet at your new home.

Great Moving Company

If you have any Move need, simply call our 24 hour
emergecny number.

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